Refund policy

Right of Withdrawal

Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.                                                           

Important Exception — Hygiene Products

In accordance with Article 16(e) of EU Directive 2011/83/EU, the right of withdrawal does not apply to sealed goods that have been opened after delivery and are not suitable for return due to health protection or hygiene reasons.     

This means: we only accept returns on products that are sealed and unopened in their original packaging. Once a product has been opened, it cannot be returned or refunded — regardless of the reason.                                                                           

How to return an unopened product

Email us at contact@thesignalcore.com within 14 days of delivery with your order number and reason for return. We will provide return instructions. Return shipping costs are the customer's responsibility unless the item was damaged or incorrect.

                                                                                                                        

Refund timeline                                           

Once we receive and inspect the returned item, refunds are processed within 7 business days to your original payment method.                                                                                                           

Damaged or incorrect orders                                                                                           

If your order arrived damaged or we sent the wrong item, contact us at contact@thesignalcore.com within 48 hours of delivery with your order number and photos. We will resolve it immediately at no cost to you.                         

We do not offer refunds based on dissatisfaction with the product on opened items.